At the foundation of every successful confrontation lies safety. When others feel frightened or nervous or otherwise unsafe, you can't talk about anything. But if you can create safety, you can talk with almost anyone about anything.
Leaders set the tone and the environment. What type of tone and environment are your organization's leaders setting? Do your leaders have willing followers? Do they create an environment that is inspiring and encourages people to pursue their potential and perform their jobs to the best of their abilities? If your answer is "No" or "Sometimes" - the opportunity to improve lies not with your employees, but with your leaders.
The bottom 20% of any population take up 80% of the time of the people in positions of responsibility. These inequities and performance gaps can and should be reduced, but they'll be reduced only when leaders learn how to step up and hold people accountable.
Human capital comprises the knowledge, skills, talents and the behaviors of your employees. On a grading scale of A-F, how would you grade your organization's human capital? Is this grade going to enable your organization compete and win, both today and into the future? The more important question is, what are you going to do today to improve your grade?